Always Improving: When Customer Experience Becomes Everyone’s Job
Six months ago, getting help at 3 AM meant waiting hours. Today, you'll connect with a knowledgeable agent within minutes. Find out how the Customer Experience team completely…
customer satisfaction
Always Improving: How ITIL Frameworks Turn Imminent Chaos into Customer Success
Our IT Process Manager reveals how ITIL frameworks transformed reactive firefighting into proactive problem-solving – without creating bureaucracy that slows teams down. From pattern recognition that prevents recurring…
Results of the customer survey 2018
At the end of April, we have asked you – our existing customers – to answer a few questions about us and our services in a survey within…
CHIP hotline test: top rank for Contabo
Having been awarded by Deloitte last week, Contabo was honored this week once again. CHIP, a well-known IT magazine in Germany, has tested 250 different customer hotlines in…
“I’m thinking about continuing & renewing my server. EVERYTHING JUST, BECAUSE CUSTOMER SUPPORT IS GREAT”
On some day during the last week a very good customer who has been renting a Dedicated Server in our datacenter wrote us that he did not necessarily…