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Frequently Asked Questions

General Questions

How do I get my access data?

Do you run your own Data Centers and where are they located?

How can I contact your support in case of an inquiry?

Is Premium Support available?

Do you offer rewards for recommending you to my friends?

How long does the provisioning take and is there a way to track progress?

What does the Port speed information in your offers mean exactly?

How can I check the current status of your Data Centers or whether there are any service interruptions?

I want to buy a signed SSL Certificate, can I do that with you?

How can I order a new product as an existing client?

How do I order upgrades for existing products?

Does my Server or Webspace at Contabo come with a DDoS Protection?

What are the rules regarding Traffic in Contabo?

What is a Virtual Dedicated Server (VDS)? What is the difference between VPS, VDS and Dedicated Server?

Can I order additional IP addresses for my VPS / Virtual Dedicated Server / Dedicated Server?

I do not remember my Server password or want to change a Server password, how to proceed?

Is it possible to order FTP Storage space, so that I can back up my data somewhere else?

Is it possible to host my servers in different Regions?

What does Contabo stand for?

Are there any limits on the number of servers I can order?

Billing-related Questions

What payment methods are available?

Which currencies are available? 

Is currency dependent on my location?

Is currency dependent on server location?

Why are USD and EUR prices not exactly the same?

Can I switch my account from EUR to USD payments?

Can I pay for some servers in USD and for others in EUR?

What if I send USD to your EUR account or the other way round?

When do I have to pay and what happens if I fall into arrears?

I have received an e-mail asking for a payment, but I am sure I have already paid. Can you assist?

Where do I find my invoices?

Where can I close the account?

I want to contact the accounting department directly, how can I do that?

Domain-related Questions

Can I order additional Domains for my Package/Server?

How can I transfer a Domain to Contabo?

I cannot transfer my domain to Contabo, but I want to use your DNS servers. Is this possible?

Software-related Questions

I need support for software installed on my Server. Can you please assist me?

Is a reinstallation of the Operating System possible?

I want to reboot my server, how to proceed?

Are there any restrictions regarding the content or the software installations on my Server?

How can I control my VPS / Virtual Dedicated Server / Dedicated Server?

Is there a monitoring option available for my server?

Questions regarding the 2-factor authentication for the Contabo Customer Control Panel

What is a 2-factor authentication?

Can I activate a 2-factor authentication for my Contabo Customer Control Panel?

What is the recovery code? Where should I store the recovery code?

Why do I have to verify my address and telephone number?

The one-time password generated on my smartphone does not work. What should I do?

How can I move the 2FA for my Contabo Customer Control Panel to my new smartphone?

I lost my smartphone and cannot log in to my Contabo Customer Control Panel. Can you assist?

I do not have my smartphone at hand. Can I use another smartphone?

I lost my smartphone and the recovery code. What can I do?

My access to the Contabo Customer Control Panel is locked. What can I do?

I used my recovery code, and thus it became invalid. How do I get a new recovery code?

Can I deactivate the 2-factor authentication for my Contabo Customer Control Panel?

Webhosting Package-specific Questions

How do I order Add-Ons or Upgrades (additional Webspace etc.)?

Can I change the Package?

How do I create a new e-mail account?

Can I install Teamspeak Server or other software on my Webspace Package?

How much do I have to pay for the traffic?

Is it possible to back up my files automatically at your Backup Server?

With which administration panel can I control my Webspace Package?

I need individual software support. Can you please help me?

VPS-specific Questions

How do Snapshots work?

Is a Snapshot the same as a system backup?

Can I create Snapshots at will and store them forever?

Is the Snapshot function available for all VPS?

I already have a VPS with Contabo. Can I migrate all of my data to a different VPS series?

Can I virtualize my VPS?

What is the difference between Storage VPS and High-Performance VPS?

Can I change the specification of my VPS?

Can I upgrade to a different VPS plan later?

Can I use my own Windows license?

Which Operating Systems are available for my VPS?

Do you offer Control Panels for an easy administration of my VPS?

I´m connected to my VPS via VNC - but all I see is a black screen, how to solve that?

I´m trying to log in to my VPS via VNC with the correct password, however the login fails, what can I do?

Can I increase the available bandwidth of my VPS?

What happens in case of a hardware failure?

Virtual Dedicated Server specific Questions

I have a Virtual Dedicated Server (VDS) but cannot create virtual machines with Hyper-V. What can I do?

My Virtual Dedicated Server (VDS) shows double CPU cores. What does that mean?

Can I change the hardware configuration of my Virtual Dedicated Server later on?

Can I upgrade my VDS to a bigger model later on?

What exactly is a Virtual Dedicated Server?

I´m connected to my Virtual Dedicated Server via VNC - but all I see is a black screen, how can I fix this?

Can I customize a VDS? Can I get extra Storage space?

I´m trying to log in to my VDS via VNC with the correct password, however the login fails, what can I do?

Which Operating Systems are available for my VDS?

Do you offer control panels for an easy administration of my VDS?

Can I use my own Windows license on my VDS?

Can I increase the available bandwidth of my VDS?

What happens in case of a hardware failure?

Can I switch from my existing product at Contabo to a Virtual Dedicated Server (VDS)?

Dedicated Server specific Questions

Can I customize a Dedicated Server?

I need more bandwidth than included by default, do you offer individual Bandwidth Add-Ons?

Can I upgrade my Dedicated Server to a bigger one?

Which Operating Systems are available for my Dedicated Server?

I need a custom Operating System installation with specific parameters, do you offer that?

Do you offer control panels for an easy administration of my Dedicated Server?

Is it possible to let you manage/administrate my Dedicated Server?

What is the Emergency Support Add-On for Dedicated Server customers?

Can I control my Dedicated Server via a KVM over IP device or use a special DVD?

Can I use my own Windows license on my Dedicated Server?

What happens in case of a hardware failure?

Can I change the hardware configuration of my Dedicated Server later on?

IPv6 specific Questions

IPv6 - What is it all about?

How do I recognize a IPv6 address?

How can I use IPv6 on my server at Contabo?

How do I configure IPv6 on my server?

Questions Regarding our US Region

What is the Location Fee and why do I have to pay it?

Do you offer the same Servers and hardware in your US Data Center?

Do your customer support hours change?

Will I get a separate invoice for servers in the US?

Popular Questions Regarding DDoS Protection

What do I have to do as a Contabo customer to get the DDoS protection?

How does the Contabo DDoS protection work?

What can I expect from Contabo DDoS protection?

What are the limits of Contabo DDoS protection?