Six months ago, getting help at 3 AM meant waiting hours. Today, you’ll connect with a knowledgeable agent within minutes. Find out how the Customer Experience team completely rebuilt support systems to focus on one question: “What does the customer actually need right now?”
Always Improving: When Customer Experience Becomes Everyone’s Job Read More »
Our IT Process Manager reveals how ITIL frameworks transformed reactive firefighting into proactive problem-solving – without creating bureaucracy that slows teams down. From pattern recognition that prevents recurring issues to automation that frees up human creativity, discover how structure actually creates speed and turns operational complexity into competitive advantage.
Always Improving: How ITIL Frameworks Turn Imminent Chaos into Customer Success Read More »
At the end of April, we have asked you – our existing customers – to answer a few questions about us and our services in a survey within your customer control panel. First of all, we would like to take the chance and thank all of you for the huge participation: Even though the survey
Having been awarded by Deloitte last week, Contabo was honored this week once again. CHIP, a well-known IT magazine in Germany, has tested 250 different customer hotlines in different categories by means of several test calls over a period of three months. As part of the CHIP “Hotline Test 2015” Contabo actually emerges as the
On some day during the last week a very good customer who has been renting a Dedicated Server in our datacenter wrote us that he did not necessarily need the server at this time anymore, because the gameserver project he wanted to develop failed. No more need for a dedicated server you might think at