When you manage a server, fast and reliable support is everything. Whether you want to set up WordPress, configure SSH, customize your firewall, or get answers to billing questions, Contabo offers a bunch of ways to get the help you need. This overview walks you through all the support options available, so you always know where to turn.
Start a Chat or Create a Support Ticket
The fastest way to get help is through our live chat support. For more complex issues, you can submit a support ticket.
Both options are available in your Customer Control Panel. Navigate to the Support tab and select Contact Us from the dropdown. You can then choose your preferred option to contact us.
To Start a Chat
Choose Chat with us to start your conversation. You’ll first chat with ContaBro, our virtual assistant. If ContaBro can’t assist you, you’ll be connected to a Customer Support agent.
To Submit a Support Ticket
Choose Submit a Ticket. From there, choose a topic such as Technical & Configuration or Billing and write a short description of your request. The support team will respond as quickly as possible, typically within a few hours.
Use the Feedback Button
On the right side of the Contabo Customer Control Panel, you will find a Feedback button. You can use it at any time to report bugs, suggest improvements, or share your experience with the interface. Every message is reviewed by the team, making it an easy way to contribute to ongoing improvements.
Help Center and Blog Articles
If you need answers right away, the Contabo Help Desk provides guides for common tasks such as setting up backups, managing DNS, reinstalling your operating system, and more.
For more in-depth information, the Contabo Blog offers detailed step-by-step articles that cover security, performance optimization, Linux administration, Windows configuration, hosting best practices and more.
YouTube Tutorials
If you prefer visual learning, you will find an ever-growing library of tutorials on our YouTube channel. Topics range from setting up SSH keys to explanations of billing. These videos are an easy way to learn about features, troubleshoot issues, or discover new tools. Subscribe to the channel to make sure you don’t miss out on new weekly content.
So, if you are more of a visual learner, we have a Video that walks you through all those applications too.
Conclusion
Contabo provides several ways to get support, depending on what you need. With these resources, you always have access to the help you need to manage your services.