When you need support, you can’t afford to waste time and energy. Getting help with your cloud hosting shouldn’t feel like navigating a maze. That’s why we’ve completely reimagined how you connect with our support team, putting powerful new tools right where you need them: directly via your Customer Control Panel.
Say hello to a new generation of simple, direct support that guides you to the solutions you need – fast.
Meet ContaBro: Your AI-Powered Support Assistant
ContaBro isn’t your typical chatbot (yes, we know – everyone says that). But here’s the thing: most chatbots are terrible at actually helping you get stuff done.
ContaBro handles real problems that pop up during your daily work – account access questions, billing explanations, basic technical troubleshooting. This isn’t like the frustrating chatbots you might be used to that only give you repetitive formulaic responses. Whether it’s 3 AM and you can’t remember your login details, or you’re confused about a billing charge that showed up unexpectedly, ContaBro’s there for you with real answers.
Here’s what we got right: you stay in control. ContaBro never traps you in conversation loops or forces you through endless menu options. Can’t get the answer you need? Prefer talking to an actual person? The conversation immediately transfers you to the first available human agent. No arguments, no “please try rephrasing your question.” ContaBro works for you, not the other way around.
The Numbers Don’t Lie: Chat Is Taking Over
Let’s talk facts. Since launching integrated chat, 25% of all support interactions happen through chat now. Around 30% of all chat queries get completely resolved without needing a human. These numbers keep climbing as the system learns from every conversation.
What’s more, normal ticket volumes are down slightly. People clearly prefer getting help immediately rather than waiting for email responses.
When you do connect with our human agents through chat, the average response time is only 1-2 minutes. Try getting that kind of speed through email support anywhere else.
Complete problem resolution averages 12-15 minutes for chat interactions. Compare that to traditional tickets where you might exchange emails for days before reaching a solution.
Over 70% of chat users give positive feedback on their support experience. We track this because every chat session ends with a quick satisfaction survey. That feedback directly influences how we train ContaBro and improve our human agent processes.
How ContaBro Actually Learns (And Gets Smarter)
Building a support bot that doesn’t suck requires starting with good information. ContaBro learned directly from our Knowledge Base – the same help center articles and internal documentation our human agents use when solving problems.
Right now, ContaBro works through decision trees with some natural language processing mixed in. Sounds fancy, but it’s actually pretty straightforward. The bot recognizes different ways you might ask the same question and guides you toward solutions systematically.
Every chat teaches ContaBro something new. Real-time feedback, successful resolutions, even failed attempts – it all becomes training data. Soon we’ll add anonymous historical ticket information to expand what the bot can handle.
Eventually, the whole experience will feel more like texting a friend who really knows what they’re doing. Instead of clicking through menus, you’ll just type “why did my server reboot last night?” and get a useful answer immediately.
Breaking Language Barriers (One Language at a Time)
Currently, chat only works in English. This isn’t our long-term plan, but for now, it ensures quality stays consistent while our international team handles support through centralized processes. We’re working on setting up AI translation tools that’ll enable near-instant support in multiple languages. As soon as we know we can rely on these systems, we’ll roll this out for our customers around the world.
Spanish comes first – you might have noticed that our website already is, and soon, our new.contabo.com Customer Control Panel will be available in Spanish too. We already handle tickets in Spanish, and we’re working to extend this to chat support and ContaBro throughout this year. The translation technology we’re setting up supports virtually any language, but we’ll only activate new ones when we can guarantee quality support. As good as ContaBro is, we don’t want you to end up in a situation where the bot is the only one who speaks your language well enough to give you the support you need.
What’s Coming Next: ContaBro Gets More Capable
Current ContaBro is just the beginning. Our next development focus targets two areas where customers frequently struggle: billing inquiries and abuse complaint support.
These aren’t simple question-and-answer scenarios. They involve complex situations requiring actual understanding and multi-step solutions. Successfully handling these will significantly expand ContaBro’s usefulness while freeing human agents for even trickier problems.
The bigger change will be moving beyond menu-driven conversations. Soon you’ll describe problems naturally instead of clicking through predetermined options. The bot will remember previous conversations, understand context, and provide responses tailored to your specific situation.
Our goal by the end of the year is to get ContaBro’s independent resolution rate up to 40-50% so we can free up our human agents to serve more complex issues quickly and efficiently. Not just for efficiency’s sake, but because instant solutions beat waiting for human help when the problem’s a simple one.
The Bigger Picture: Support That Actually Scales
This transformation reflects our rapid growth over recent years, which has brought a lot of new customers who need quality assistance. Scaling support to match that growth has taken the top spot on our priority list. We already started by overhauling our Knowledge Base and adding video guides – ContaBro represents the next phase of this Always Improving journey.
Our core mission hasn’t changed: to give you the best value for your money. That value equation naturally includes outstanding support. AI-enhanced chat improves accessibility, speed, and service quality simultaneously, without sacrificing the human touch when you need it.
We’re also moving away from traditional email support toward interactive, transparent systems. You can look forward to complete visibility into what’s happening with your support request. Chat remains central to this vision, but it’s part of a broader goal: making support faster, clearer, and more transparent at every touchpoint.
Ready to try it yourself? Log into your new Customer Control Panel and look for the chat icon. Whether you connect with ContaBro or one of our human agents, you’ll find support designed around your needs, your schedule, and your preferred communication style. Because the best support doesn’t just solve problems – it removes friction so you can focus on building and growing your digital projects and get fast, effective help when you need it.