Six months ago, getting help at 3 AM meant waiting hours. Today, you’ll connect with a knowledgeable agent within minutes. Find out how the Customer Experience team completely rebuilt support systems to focus on one question: “What does the customer actually need right now?”
Always Improving: When Customer Experience Becomes Everyone’s Job Read More »
Our IT Process Manager reveals how ITIL frameworks transformed reactive firefighting into proactive problem-solving – without creating bureaucracy that slows teams down. From pattern recognition that prevents recurring issues to automation that frees up human creativity, discover how structure actually creates speed and turns operational complexity into competitive advantage.
Always Improving: How ITIL Frameworks Turn Imminent Chaos into Customer Success Read More »
Getting help with your hosting shouldn’t feel like navigating a maze. Discover how ContaBro, Contabo’s custom-built AI chatbot, is improving customer support with 24/7 availability, fast problem-solving, and seamless escalation to human experts when you need them.
Always Improving: Meet ContaBro and the Future of Customer Support Read More »
Everyone should make his or her own opinion, always and everywhere. But sometimes one needs the help and support of others. So what could be better than using opinions and experiences of existing customers as decision support. With immediate effect we offer the new category customer feedback on our website for undecided customers: Short extract: