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Frequently Asked Questions
General Questions
How do I get my access data?
Do you manage your Data Centers, and where are they located?
How can I contact support, and how can I check the current network status?
Is Premium Support available?
Do you offer any rewards for referrals?
How long does the provisioning take and is there a way to track progress?
What are the port speed and traffic rules for your servers?
Will I get a domain name and email service included?
I want to buy a signed SSL Certificate, can I do that with you?
How can I order a new product as an existing client?
How do I order upgrades for existing products?
Does my Server at Contabo come with a DDoS Protection?
Why host your VPS in the US?
What is a Virtual Dedicated Server (VDS)? What is the difference between VPS, VDS and Dedicated Server?
Can I order additional IP addresses for my VPS / Virtual Dedicated Server / Dedicated Server?
I do not remember my Server password or want to change a Server password, how to proceed?
Is it possible to order FTP Storage space, so that I can back up my data somewhere else?
Is it possible to host my servers in different Regions?
What does Contabo stand for?
Are there any limits on the number of servers I can order?
Billing-related Questions
What payment methods are available?
Which currencies are available?
Is currency dependent on my location?
Is currency dependent on server location?
Why are prices in different currencies not exactly the same?
Can I change the currency of my account?
Can I send payments in different currencies?
What if I send payment in wrong currency?
When do I have to pay and what happens if I fall into arrears?
I have received an e-mail asking for a payment, but I am sure I have already paid. Can you assist?
Where do I find my invoices?
Where can I close the account?
I want to contact the accounting department directly, how can I do that?
Domain-related Questions
Can I order additional Domains for my Package/Server?
How can I transfer a Domain to Contabo?
I cannot transfer my domain to Contabo, but I want to use your DNS servers. Is this possible?
Software-related Questions
I need support for software installed on my Server. Can you please assist me?
Is a reinstallation of the Operating System possible?
I want to reboot my server, how to proceed?
Are there any restrictions regarding the content or the software installations on my Server?
How can I control my VPS / Virtual Dedicated Server / Dedicated Server?
Is there a monitoring option available for my server?
Questions regarding the 2-factor authentication for the Contabo Customer Control Panel
What is a 2-factor authentication?
Can I activate a 2-factor authentication for my Contabo Customer Control Panel?
What is the recovery code? Where should I store the recovery code?
Why do I have to verify my address and telephone number?
The one-time password generated on my smartphone does not work. What should I do?
How can I move the 2FA for my Contabo Customer Control Panel to my new smartphone?
I lost my smartphone and cannot log in to my Contabo Customer Control Panel. Can you assist?
I do not have my smartphone at hand. Can I use another smartphone?
I lost my smartphone and the recovery code. What can I do?
My access to the Contabo Customer Control Panel is locked. What can I do?
I used my recovery code, and thus it became invalid. How do I get a new recovery code?
Can I deactivate the 2-factor authentication for my Contabo Customer Control Panel?
Webhosting Package-specific Questions
How do I order Add-Ons or Upgrades (additional Webspace etc.)?
Can I change the Package?
How do I create a new e-mail account?
Can I install Teamspeak Server or other software on my Webspace Package?
How much do I have to pay for the traffic?
Is it possible to back up my files automatically at your Backup Server?
With which administration panel can I control my Webspace Package?
I need individual software support. Can you please help me?
VPS-specific Questions
How do Snapshots work?
Is a Snapshot the same as a system backup?
Can I create Snapshots at will and store them forever?
Is the Snapshot function available for all VPS?
I already have a VPS with Contabo. Can I migrate all of my data to a different VPS series?
Can I virtualize my VPS server?
What projects and applications can I use VPS for?
Can I change my VPS specs?
Can I upgrade to a different VPS plan later?
Can I use my own Windows license?
Which operating systems are available for my VPS?
Do you offer hosting panels for VPS?
I´m connected to my VPS via VNC - but all I see is a black screen, how to solve that?
I´m trying to log in to my VPS via VNC with the correct password, however the login fails, what can I do?
Can I increase the available bandwidth of my VPS?
What happens in case of a hardware failure?
Can I change from SSD to NVMe (or the other way round) on my VPS?
Can you migrate me from SSD to NVMe (or the other way round)?
Can I order additional NVMe storage for VPS SSD?
Can I order additional NVMe storage for VPS NVMe at a later point in time?
What is the benefit of NVMe storage compared to SSD storage?
I have a VPS NVMe with an additional NVMe Storage Add-On and I want to upgrade to a larger VPS?
Can I cancel my NVMe Storage Extension but keep my VPS?
Virtual Dedicated Server specific Questions
I have a Virtual Dedicated Server (VDS) but cannot create virtual machines with Hyper-V. What can I do?
My Virtual Dedicated Server (VDS) shows double CPU cores. What does that mean?
Can I change the hardware configuration of my Virtual Dedicated Server later on?
Can I upgrade my VDS to a bigger model later on?
What exactly is a Virtual Dedicated Server?
I´m connected to my Virtual Dedicated Server via VNC - but all I see is a black screen, how can I fix this?
Can I customize a VDS? Can I get extra Storage space?
I´m trying to log in to my VDS via VNC with the correct password, however the login fails, what can I do?
Which Operating Systems are available for my VDS?
Do you offer control panels for an easy administration of my VDS?
Can I use my own Windows license on my VDS?
Can I increase the available bandwidth of my VDS?
What happens in case of a hardware failure?
Can I switch from my existing product at Contabo to a Virtual Dedicated Server (VDS)?
Dedicated Server specific Questions
Can I customize my Dedicated Server?
I need more bandwidth than included by default, do you offer individual Bandwidth Add-Ons?
Can I upgrade my Dedicated Server to a bigger one?
Which operating systems are available for my Dedicated Server?
Do you offer custom operating system installation with specific parameters?
Do you offer hosting control panels for Dedicated Servers?
Is it possible to let you manage/administrate my Dedicated Server?
Can I control my Dedicated Server via a KVM over IP device or use a special DVD?
Can I use my own Windows license on my Dedicated Server?
What happens in case of a hardware failure?
Can I change my Dedicated Server's hardware configuration later on?
IPv6 specific Questions
IPv6 - What is it all about?
How do I recognize a IPv6 address?
How can I use IPv6 on my server at Contabo?
How do I configure IPv6 on my server?
Questions Regarding our Regions
What is the Location Fee and why do I have to pay it?
Do you offer the same servers and hardware in every Region?
Do you offer different support hours for each Region?
Can I choose a specific Data Center?
Can I migrate my servers to a different Region?
Popular Questions Regarding DDoS Protection
What do I have to do as a Contabo customer to get the DDoS protection?
How does the Contabo DDoS protection work?
What can I expect from Contabo DDoS protection?
What are the limits of Contabo DDoS protection?
DevOps features
What are the benefits I get from an instance with DevOps features enabled?
I am new to Contabo, how can I buy the product?
I have a VPS / VDS, how can I get the DevOps features?
How do I get access to the DevOps features?
How do I get access to the API?
What are the specifications of the API?
Can I use DevOps features with any product?
Can I use the API for every product?
Is the API available in all Regions?
Is there a downtime / need for migration when activating the API for my VPS / VDS?
Can I bring my own SSH-keys?
Can I have multiple users accessing the API?
Which operating systems are supported by the CLI?
How can I control my DevOps features enabled Instances through the graphic interface?
How can I control my DevOps features Instances through the API / CLI?
Object Storage
What’s the full spec list for Object Storage?
Is Object Storage available in all Contabo Regions?
Does Object Storage support versioning of objects?
Does purchasing Object Storage affect my Cloud VPS and or VDS plans in any way?
How can I control my Object Storage features through the API / CLI?
How can I enable CORS in Object Storage?