Self HelpView FAQ
Our FAQ provide a variety of answers to questions that may arise before or after ordering a server. This can be handy to get the necessary information right away. Whether you have a general question, an inquiry about payments and billing or would like to know more about our products, the FAQ are the place to go.
Support TicketSubmit Request
We monitor support tickets everyday from 8 am to 11 pm CEST which is 12 am to 12 am your time.
We usually respond to all support requests within two hours when received between the above mentioned hours.
Call Support+49 89 3564717 70 Offline
You can reach us by phone Monday to Friday from 10 am to 8 pm CEST which is 12 am to 12 am your time.
This is a regular landline, not an expensive service number. You will be charged normal rates as for calling any other number in Germany.
Can't Log In to Your Server?
If you can't reach any of your instances, please use this interactive guide for an immediate help. 95% of people are able to resolve their problem using this guide. If that's not the case, we will automatically create a support ticket with all the information provided so that our experts can take a look.
Contabo Server Status
We are working hard to avoid any kind of service interruption. Should we, however, face a temporary issue in one of our data centers, you can stay informed about the current status over the website:
Our support team is organized in a typical 3 tier system with all 64 support specialists working as either 1st, 2nd or 3rd level supporters. What makes big difference is that our 1st level supporters are well-trained and they are able to resolve over 83% of cases by themselves.
You may ask, why do we need even need 2nd and 3rd level support? These are basically experienced system administrators who assist on the cases which require expert level knowledge that is usually not offered in Customer Support at all.
Rigorous Quality Standards
Processes and procedures developed during 17 years in business are rigorously observed to maintain German Quality we are know for. That is why, every new person undergoes an initial 6-month training followed by ongoing reinforcement training.
We grow fast in terms of support team count, but it is not uncommon to meet a supporter with 10+ years in Contabo.
Only Real People
When you reach out to us you get in touch with a real person who will treat you as an individual not as yet another support case. We don't hide behind bots or lengthy automated answer systems. We analyze each case thoroughly and we always try to get to the root of the issue.
Our goal is to resolve each issue, not to fend customers off.
We Focus on Real Answers
Our goal is to reply to each inquiry in a personal way without any support templates. Since we are currently receiving a high number of incoming requests, waiting time is longer than usual. We will thoroughly analyze your request and provide a full answer as soon as possible.
Awarded by Experts, Recognized by People
Almost every year we finish on top of Chip Hotline Test, which is considered in Germany as a golden standard for Customer Support. They recognize short waiting time and the competence of our support.
The customer reviews we get also mention support quality as often as they mention excellent price and stable performance.
Our support is based in Germany, but we bring experience from 16 countries on 4 continents. Although to ensure consistent experience we provide support only in English and German, together we speak over a dozen languages. This diversity is crucial to understand the needs of people using our Data Centers around the globe.
Requests Resolved Every Week
Average Response Time
Initial Support Training Time