Customer SupportHow can we assist you?
Call Support+49 89 3564717 70 Available
You can reach us by phone everyday from 8 am to 11 pm CET which is 7 am to 10 pm your time.
This is a regular landline, not an expensive service number. You will be charged normal rates as for calling any other number in Germany.
Email Supportsupport@contabo.com Available
We monitor emails everyday from 8 am to 11 pm CET which is 7 am to 10 pm your time.
When we are around our usual response time varies from a few minutes to a few hours depending on the number of incoming emails.
Here is a collection of frequently asked questions.
If you have further questions, please do not hesitate to contact our support team.
A list of our technical tutorials to refresh your basic knowledge
and learn more advanced things.
These guides will increase your knowledge and provide examples on how to topics ranging from how to setup your server to installing specific applications.
Contabo Server Status
We are working hard to avoid any kind of service interruption. Should we, however, face a temporary issue in one of our data centers, you can stay informed about the current status over the website:
Our support team is organized in a typical 3 tier system with all 64 support specialists working as either 1st, 2nd or 3rd level supporters. What makes big difference is that our 1st level supporters are well-trained and they are able to resolve over 83% of cases by themselves.
You may ask, why do we need even need 2nd and 3rd level support? These are basically experienced system administrators who assist on the cases which require expert level knowledge that is usually not offered in Customer Support at all.
Rigorous Quality Standards
Processes and procedures developed during 17 years in business are rigorously observed to maintain German Quality we are know for. That is why, every new person undergoes an initial 6-month training followed by ongoing reinforcement training.
We grow fast in terms of support team count, but it is not uncommon to meet a supporter with 10+ years in Contabo.
Only Real People
When you reach out to us you get in touch with a real person who will treat you as an individual not as yet another support case. We don't hide behind bots or lengthy automated answer systems. We analyze each case thoroughly and we always try to get to the root of the issue.
Our goal is to resolve each issue, not to fend customers off.
Short Response Times for Real Answers
We put quality before time, but nonetheless our average response time is below 2 hours. And this is not a response time to get any kind of answer, but this his how long it takes us on average to analyze and provide a full answer to the request.
As much as 70% cases are resolved with the first support reply.
Awarded by Experts, Recognized by People
Almost every year we finish on top of Chip Hotline Test, which is considered in Germany as a golden standard for Customer Support. They recognize short waiting time and the competence of our support.
The customer reviews we get also mention support quality as often as they mention excellent price and stable performance.
Our support is based in Germany, but we bring experience from 16 countries on 4 continents. Although to ensure consistent experience we provide support only in English and German, together we speak over a dozen languages. This diversity is crucial to understand the needs of people using our Data Centers around the globe .
Requests Resolved Every Week
Average Response Time
Initial Support Training Time