Cloud VPS and Bare Metal Servers for Less

Customer Support (m/f/d)

Location Munich, Nuremberg, Prague, St. Louis or remotely in Germany or CZ
Department Support
Employment Full Time

What will you be doing?

  • Supporting our customers from all over the world as the first point of contact for all enquiries by telephone and our ticket system

  • Communicating with our customers in English

  • Supporting existing customers with all questions relating to their Contabo account

  • Preparing offers and product advice for interested parties

  • Ensuring proper administration of customer data, service invoicing and customer payments

  • Communicate and cooperate with other departments such as our 3rd level support to ensure fastest possible solutions for our customers

What are we looking for?

  • You have work experience within an energetic contact centre environment

  • You bring good IT skills

  • You have joy and patience in dealing with people

  • You convince with your effective, precise communication in oral and written form

  • You have a high sense of responsibility

  • You bring the willingness to work in shifts (early, late, night and weekend shifts)

  • Your business english skills are very good both written and spoken

What we offer

  • Personal development opportunities in a team of experts in Cloud and Hosting business

  • A nice working atmosphere with an open communication culture

  • Working in Mobile Office is possible

  • Free coffee, softdrinks, snacks and fruit in the office

  • Many team events like summer party, Christmas party or visit of the Oktoberfest

Does this position suit you? If so, please forward your application including your earliest start date and salary expectations to [email protected]. Your contact person is Aylin Fuchs.

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