Customer Support (m/f/d)

Where do we need your help?

• Supporting our customers from all over the world as the first point of contact for all enquiries by telephone and our ticket system

• Communicating with our customers in German and English

• Supporting existing customers with administrative, commercial, technical, organisational and contractual problems and questions

• Preparing offers and product advice for interested parties

• Administration of customer data, service invoicing and customer payments

• Interface and coordination function to other departments, e.g. to our 3rd level support

What are we looking for?

• You have a completed apprenticeship, which is related to IT or Support

• You have work experience with customer service

• You bring good IT skills

• You have joy and patience in dealing with people

• You convince with your effective, precise communication in oral and written form

• You have a high sense of responsibility

• You bring the willingness to work in shifts (early, late, night and weekend shifts)

• Your german and english skills are very good both written and spoken

What we offer

• Personal development opportunities in a team of experts in Cloud and Hosting business

• A nice working atmosphere with an open communication culture

• Working in Mobile Office is possible from time to time

• Free coffee, softdrinks, snacks and fruit in the office

• Many team events like summer party, Christmas party or visit of the Oktoberfest

Does this position suit you? If so, please forward your application including your earliest start date and salary expectations to [email protected]. Your contact person is Lisa Bretzel.