{"id":22175,"date":"2025-02-04T18:28:20","date_gmt":"2025-02-04T17:28:20","guid":{"rendered":"https:\/\/contabo.com\/blog\/kb\/103000280031-can-i-cancel-or-revoke-my-new-contabo-product\/"},"modified":"2025-04-10T16:49:07","modified_gmt":"2025-04-10T14:49:07","slug":"103000280031-can-i-cancel-or-revoke-my-new-contabo-product","status":"publish","type":"kb","link":"https:\/\/contabo.com\/blog\/kb\/103000280031-can-i-cancel-or-revoke-my-new-contabo-product\/","title":{"rendered":"Can I Cancel or Revoke My New Contabo Product?"},"content":{"rendered":"<h4 class=\"fd-toc\"><strong dir=\"ltr\">Table of Contents<br \/><\/strong><\/h4>\n<ul>\n<li><a dir=\"ltr\" href=\"#Can-I-cancel-or-revoke-my-new-Contabo-product\" rel=\"nofollow\">Can I cancel or revoke my new Contabo product?<\/a><\/li>\n<li><a href=\"#What-requirements-do-I-need-to-meet-to-be-eligible-to-revoke-my-order-with-Contabo\" rel=\"nofollow\">What requirements do I need to meet to be eligible to revoke my order with Contabo?<\/a><\/li>\n<li><a href=\"#I-don\"t-meet-the-requirements-for-revocation,-is-there-anything-else-I-can-do?\" rel=\"nofollow\">I don&#8217;t meet the requirements for revocation, is there anything else I can do?<\/a><\/li>\n<\/ul>\n<h4 dir=\"ltr\" id=\"\"><\/h4>\n<h4 dir=\"ltr\" id=\"Can-I-cancel-or-revoke-my-new-Contabo-product?\"><strong>Can I cancel or revoke my new Contabo product?<\/strong><\/h4>\n<p dir=\"ltr\">Yes, <strong>you can cancel or revoke your Contabo product within the first 14 days of your contract with Contabo<\/strong> with the following steps:<\/p>\n<p dir=\"ltr\"><\/p>\n<ol>\n<li>Open the page <strong><u><a href=\"https:\/\/help.contabo.com\/en\/support\/home\" rel=\"noreferrer nofollow noopener\" target=\"_blank\">here<\/a><\/u><\/strong>.<\/li>\n<li>Scroll to the bottom of the page and click the option &#8220;Submit a Ticket&#8221;.<\/li>\n<li>Enter your login credentials for the Customer Control Panel.<\/li>\n<li>You should see the following window open:\n<p><img decoding=\"async\" src=\"https:\/\/s3-eu-central-1.amazonaws.com\/euc-cdn.freshdesk.com\/data\/helpdesk\/attachments\/production\/103165059463\/original\/PUvUWvHlp0qvBeYCVu4Mj-ulkqDMXCgkww.png?1731920516\" class=\"fr-fic fr-fil fr-dib\" data-attachment=\"[object Object]\" data-id=\"103165059463\"><\/li>\n<li>Click option C.<\/li>\n<li dir=\"ltr\">You can then fill out the rest of the form with the options that are applicable to you.<\/li>\n<\/ol>\n<p dir=\"ltr\">Please note that the refund can only be sent to the original payment method. If you want the refund to be credited to your Contabo customer account, please specify this when contacting the customer support team.<\/p>\n<p dir=\"ltr\"><\/p>\n<h4 dir=\"ltr\" id=\"What-requirements-do-I-need-to-meet-to-be-eligible-to-revoke-my-order-with-Contabo?\"><strong>What requirements do I need to meet to be eligible to revoke my order with Contabo?<\/strong><\/h4>\n<ul>\n<li>You must contact the customer support team within the first 14 days of your contract with Contabo.<\/li>\n<li>When you contact the support team, you&#8217;ll have to confirm that you accept the loss of all the data on the server that you are canceling.<\/li>\n<li>You have a private account, business accounts are not eligible for revocation.<\/li>\n<li dir=\"ltr\">Your are not request revocation of a domain, domains are not eligible for revocation.<\/li>\n<\/ul>\n<h4 dir=\"ltr\" id=\"I-don't-meet-the-requirements-for-revocation,-is-there-anything-else-I-can-do?\"><strong>I don&#8217;t meet the requirements for revocation, is there anything else I can do?<\/strong><\/h4>\n<p dir=\"ltr\">Just because you are not eligible for revocation of your service doesn&#8217;t mean you&#8217;re not able to cancel or receive a refund on your Contabo product.&nbsp;<\/p>\n<p dir=\"ltr\"><\/p>\n<p dir=\"ltr\">You can find more about other types of refund\/cancellation in <strong dir=\"ltr\">our article <a href=\"https:\/\/help.contabo.com\/support\/solutions\/articles\/103000285149-can-i-get-a-refund-\" rel=\"noreferrer nofollow noopener\" target=\"_blank\"><u>here<\/u><\/a>, so please check this article to see if there are any other ways you can cancel\/refund your service.<\/strong><\/p>\n<\/p>\n<p><span class=\"ast-load-more active\"><a href=\"https:\/\/help.contabo.com\/en\/support\/solutions\/articles\/103000280031-can-i-cancel-or-revoke-my-new-contabo-product-\" rel=\"nofollow\">Details&#8230;<\/a> <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Table of Contents Can I cancel or revoke my new Contabo product? What requirements do I need to meet to be eligible to revoke my order with Contabo?<\/p>\n","protected":false},"author":72,"featured_media":0,"template":"","meta":{"inline_featured_image":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[2067],"tags":[],"class_list":["post-22175","kb","type-kb","status-publish","hentry","category-kb"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"Contabo Web","author_link":"https:\/\/contabo.com\/blog\/author\/julius-nalivaiko\/"},"uagb_comment_info":0,"uagb_excerpt":"Table of Contents Can I cancel or revoke my new Contabo product? What requirements do I need to meet to be eligible to revoke my order with Contabo?","_links":{"self":[{"href":"https:\/\/contabo.com\/blog\/wp-json\/wp\/v2\/kb\/22175","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/contabo.com\/blog\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/contabo.com\/blog\/wp-json\/wp\/v2\/types\/kb"}],"author":[{"embeddable":true,"href":"https:\/\/contabo.com\/blog\/wp-json\/wp\/v2\/users\/72"}],"version-history":[{"count":1,"href":"https:\/\/contabo.com\/blog\/wp-json\/wp\/v2\/kb\/22175\/revisions"}],"predecessor-version":[{"id":22816,"href":"https:\/\/contabo.com\/blog\/wp-json\/wp\/v2\/kb\/22175\/revisions\/22816"}],"wp:attachment":[{"href":"https:\/\/contabo.com\/blog\/wp-json\/wp\/v2\/media?parent=22175"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/contabo.com\/blog\/wp-json\/wp\/v2\/categories?post=22175"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/contabo.com\/blog\/wp-json\/wp\/v2\/tags?post=22175"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}