{"id":22072,"date":"2024-10-04T19:36:58","date_gmt":"2024-10-04T17:36:58","guid":{"rendered":"https:\/\/contabo.com\/blog\/kb\/103000270402-why-am-i-seeing-a-black-screen-when-i-m-connected-to-my-server\/"},"modified":"2025-04-10T18:00:41","modified_gmt":"2025-04-10T16:00:41","slug":"103000270402-why-am-i-seeing-a-black-screen-when-i-m-connected-to-my-server","status":"publish","type":"kb","link":"https:\/\/contabo.com\/blog\/kb\/103000270402-why-am-i-seeing-a-black-screen-when-i-m-connected-to-my-server\/","title":{"rendered":"Why am I Seeing a Black Screen When I&#8217;m Connected to My Server?"},"content":{"rendered":"<h4 data-identifyelement=\"501\" dir=\"ltr\"><strong data-identifyelement=\"502\" dir=\"ltr\">Why am I seeing a black screen when I&#8217;m connected to my server?<\/strong><\/h4>\n<p data-identifyelement=\"503\" dir=\"ltr\">If you see a black screen after the initial connection when connecting via VNC, then this is correct, just<strong>&nbsp;click into the VNC window and press the Enter key. Your operating system will then respond with the login screen.<\/strong><\/p>\n<p data-identifyelement=\"504\" dir=\"ltr\"><br data-identifyelement=\"505\"><\/p>\n<p data-identifyelement=\"506\" dir=\"ltr\">If this doesn&#8217;t work we also recommend rebooting your server. You can find a guide on how to <a data-identifyelement=\"507\" href=\"https:\/\/help.contabo.com\/en\/support\/solutions\/articles\/103000270047--draft-do-not-use-how-can-i-restart-my-server-\/preview\" rel=\"noreferrer nofollow noopener\" target=\"_blank\"><u data-identifyelement=\"508\">reboot your server here<\/u><\/a>.<\/p>\n<p data-identifyelement=\"509\" dir=\"ltr\"><br data-identifyelement=\"510\"><\/p>\n<h4 data-identifyelement=\"511\" dir=\"ltr\"><strong data-identifyelement=\"512\">What should I do if I&#8217;m still having issues with my server?<\/strong><\/h4>\n<p data-identifyelement=\"513\" dir=\"ltr\">If you&#8217;re still experiencing problems, you can contact Customer Support.<\/p>\n<p data-identifyelement=\"514\" dir=\"ltr\"><br data-identifyelement=\"515\"><\/p>\n<p data-identifyelement=\"516\" dir=\"ltr\">Please provide the customer support team with as much of the following information as possible to help expedite their investigation:<\/p>\n<p data-identifyelement=\"517\" dir=\"ltr\"><br data-identifyelement=\"518\"><\/p>\n<ul data-identifyelement=\"519\">\n<li data-identifyelement=\"520\" dir=\"ltr\">When did the problem first occur?<\/li>\n<li data-identifyelement=\"521\" dir=\"ltr\">What activities were in progress when the problem occurred?&nbsp;<\/li>\n<li data-identifyelement=\"522\" dir=\"ltr\">Is the problem persistent or temporary?&nbsp;<\/li>\n<li data-identifyelement=\"523\" dir=\"ltr\">Can you provide log files of the problem?<\/li>\n<li data-identifyelement=\"524\" dir=\"ltr\">Can you provide any error messages or error codes you received?<\/li>\n<li data-identifyelement=\"525\" dir=\"ltr\">What programs or applications are installed on the server that may be interfering with the setup?<\/li>\n<li data-identifyelement=\"526\" dir=\"ltr\">Please provide your login and port information so that the support team can access your server for diagnosis.<br data-identifyelement=\"527\"><\/li>\n<\/ul>\n<p data-identifyelement=\"504\" dir=\"ltr\">You can raise a ticket with the customer support team via the <u><a href=\"https:\/\/contabo.freshdesk.com\/en\/support\/home\" rel=\"noopener noreferrer nofollow nofollow\" target=\"_blank\"><\/a><a href=\"https:\/\/my.contabo.com\/?support=\" rel=\"noreferrer nofollow noopener\" target=\"_blank\"><\/a><\/u><a href=\"https:\/\/my.contabo.com\/?support=\" rel=\"noreferrer nofollow noopener\" target=\"_blank\"><\/a><a href=\"https:\/\/my.contabo.com\/?support=\" rel=\"noreferrer nofollow noopener\" target=\"_blank\"><u>Customer Control Panel here<\/u><\/a>.<\/p>\n<p data-identifyelement=\"529\"><a href=\"https:\/\/contabo.freshdesk.com\/en\/support\/home\" rel=\"nofollow nofollow\" data-identifyelement=\"532\"><\/a><a href=\"https:\/\/contabo.freshdesk.com\/en\/support\/home\" rel=\"nofollow nofollow\" data-identifyelement=\"534\"><\/a><a href=\"https:\/\/contabo.freshdesk.com\/en\/support\/home\" rel=\"nofollow nofollow\" data-identifyelement=\"537\"><\/a><a href=\"https:\/\/contabo.freshdesk.com\/en\/support\/home\" rel=\"nofollow nofollow\" data-identifyelement=\"541\"><\/a><u data-identifyelement=\"542\"><a href=\"https:\/\/contabo.freshdesk.com\/en\/support\/home\" rel=\"nofollow nofollow\" data-identifyelement=\"546\"><\/a><\/u><\/p>\n<p data-identifyelement=\"547\">&nbsp;<\/p>\n<p data-identifyelement=\"548\" dir=\"ltr\"><u data-identifyelement=\"552\"><a href=\"https:\/\/contabo.freshdesk.com\/en\/support\/home\" rel=\"nofollow nofollow\" data-identifyelement=\"553\"><\/a><\/u><\/p>\n<p data-identifyelement=\"554\"><br data-identifyelement=\"555\"><\/p>\n<\/p>\n<p><span class=\"ast-load-more active\"><a href=\"https:\/\/help.contabo.com\/en\/support\/solutions\/articles\/103000270402-why-am-i-seeing-a-black-screen-when-i-m-connected-to-my-server-\" rel=\"nofollow\">Details&#8230;<\/a> <\/span><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Why am I seeing a black screen when I&#8217;m connected to my server? If you see a black screen after the initial connection when connecting via VNC, then this is correct, just&nbsp;click into the VNC window and press the Enter key. Your operating system will then respond with the login screen. If this doesn&#8217;t work [&hellip;]<\/p>\n","protected":false},"author":72,"featured_media":0,"template":"","meta":{"inline_featured_image":false,"_uag_custom_page_level_css":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[2067],"tags":[],"class_list":["post-22072","kb","type-kb","status-publish","hentry","category-kb"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false},"uagb_author_info":{"display_name":"Contabo Web","author_link":"https:\/\/contabo.com\/blog\/author\/julius-nalivaiko\/"},"uagb_comment_info":0,"uagb_excerpt":"Why am I seeing a black screen when I&#8217;m connected to my server? If you see a black screen after the initial connection when connecting via VNC, then this is correct, just&nbsp;click into the VNC window and press the Enter key. Your operating system will then respond with the login screen. If this doesn&#8217;t work&hellip;","_links":{"self":[{"href":"https:\/\/contabo.com\/blog\/wp-json\/wp\/v2\/kb\/22072","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/contabo.com\/blog\/wp-json\/wp\/v2\/kb"}],"about":[{"href":"https:\/\/contabo.com\/blog\/wp-json\/wp\/v2\/types\/kb"}],"author":[{"embeddable":true,"href":"https:\/\/contabo.com\/blog\/wp-json\/wp\/v2\/users\/72"}],"version-history":[{"count":1,"href":"https:\/\/contabo.com\/blog\/wp-json\/wp\/v2\/kb\/22072\/revisions"}],"predecessor-version":[{"id":22877,"href":"https:\/\/contabo.com\/blog\/wp-json\/wp\/v2\/kb\/22072\/revisions\/22877"}],"wp:attachment":[{"href":"https:\/\/contabo.com\/blog\/wp-json\/wp\/v2\/media?parent=22072"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/contabo.com\/blog\/wp-json\/wp\/v2\/categories?post=22072"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/contabo.com\/blog\/wp-json\/wp\/v2\/tags?post=22072"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}