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How do I recharge my account? If you have selected a manual payment method, you will need to manually add funds to your account at the end of each billing cycle. This ensures that we can deduct payment for your services. Failing to recharge your account on time may result in missed payments, loss of […]
Why should I setup a SSH connection? SSH is a more secure way to connect to your server and prevents the connection from exposing your server’s ports to the Internet. How to set up an SSH connection depends on the operating systems (OS) used on your local computer and the Contabo server. Below you will
Are there any bandwidth limits at Contabo? Bandwidth limits may vary depending on the type of server you have. But, if your server exceeds its allocated bandwidth for 10 consecutive days, our support team will contact you to inform you that a bandwidth limit has been applied to your account. These measures help ensure a
You can check when the Auto Backup will next run by opening the VPS Auto Backup tab in the Customer Control Panel here. In the column “Schedule of next Backup” you should see when the Auto Backup will run next. Details…
How Can I Check When My Auto Backup Will Next Run? Read More »
Can I Re-install My Operating System? You can re-install an operating system (OS) on your Contabo server using the Customer Control Panel. Below is a quick guide on how to do this. How do I re-install an OS on my Contabo server? Log in to the Customer Control Panel. Click on “Your services” in the
Which Tools Are Compatible With Contabo’s Object Storage? cntb aws cli rclone Cyberduck goofys s3fs-fuse Nextcloud s3cmd WinSCP Cloudberry Explorer BucketAnywhere Virtualmin Velero Plesk Contabo’s S3 compatible Object Storage is largely compatible with Amazon’s AWS S3 Object Storage. Not all features of AWS S3 are fully supported. For example, logging is not supported. Contabo uses
Which Tools Are Compatible With Contabo’s Object Storage? Read More »
Does Contabo offer Managed Serves? While we don’t offer fully managed servers, we do offer the “Managed Server” add-on. This add-on grants you 2 hours of technical support per month, which you can use to ask the Contabo support team for help with any server management tasks you may have. Please note that this add-on
There are several instances in which you may be eligible for a refund. Please read out guide here to see how you can request a refund. Details…
To close your account, all you need to do is cancel any active subscriptions you have in the Customer Control Panel. Read our guide here to learn how to cancel your Contabo service or close your account. Details…
How Can I Close My Contabo Account or Cancel a Contabo Service? Read More »
Facing issues with your Contabo service? Browse our troubleshooting articles to find step-by-step solutions to common problems here. Details…
Can I Get a Refund? There are several instances in which you may be eligible for a refund. Please review the criteria below to determine if you qualify, and follow the relevant steps: If you’re within the first 14 days of your Contabo contract:You are eligible to request a refund. Please follow the guide here
Can I refund my Contabo customer account balance? Yes, you can request a refund of your current active account balance, please contact support for assistance. You can raise a ticket with the customer support team via the Customer Control Panel here. Please note that an additional administration fee may be charged for processing the refund.
Can I Refund My Contabo Customer Account Balance? Read More »
I accidentally ordered a Contabo product, can I cancel the order? If you’ve ordered a new service and would like to cancel it immediately, you can contact our support team who will be able to help you process the cancellation and refund of your service. It’s important to note that it’s critical to contact them
I Accidentally Ordered a Contabo Product, Can I Cancel the Order? Read More »
My service was automatically renewed, can I cancel it? If your service is automatically renewed and you missed your chance to cancel your service, a payment will automatically be taken from your account balance. If you wish to receive a refund for this automatic renewal and cancel your service, please contact our support team within
My Service Was Automatically Renewed, Can I Cancel It? Read More »
How do I check my balance? You can view your account balance on the Billing page in the Customer Control Panel here. If you need to add funds, please refer to our step-by-step guide here. Consider Switching to Automated Payments To avoid having to manually top up your account each billing cycle, we recommend switching