Help Posts

What is the location fee? The location fee is an additional fee that applies to some locations. What locations are subject to the location fee? The location fee applies to servers located in data centers in the United States, Asia, and Australia. Why is the location fee needed? There are hidden costs associated with running […]

If you’re having trouble accessing the video below, you can also watch it directly on Youtube here.  Details…

Is the the Hub Europe data center more energy-efficient or environmentally friendly? Several measures have been taken, including the use of photovoltaic panels, which ensure clean energy consumption, and the elimination of water as part of the cooling system. Also the backup generator, for example, is compatible with HV0 fuel, making it an environmentally friendly

The new data center is also in the European Union, so nothing will change in terms of your data privacy or GDPR conformity. Details…

Can I choose to migrate to a different data center instead of the Hub Europe data center? If you have a VPS or VDS with Contabo you can choose to migrate to a data center of your choice. You can read our article here to find out how to migrate to a different data center.

The Hub Europe data center meets the latest industry standards for cooling, power, Internet connectivity, redundancy and security systems. Details…

If you have a dedicated server, you should not turn it off immediately before or after the migration.  The reason for this is that during this time our team will be testing your server to make sure it is 100% functional. Details…

What kind of redundancies and fail-safes are in place at the new Hub Europe data center to prevent future outages? The new data center features N+1 redundancy for power, cooling and network systems to help prevent future outages and provide you with the best possible service. The Hub Europe data center also has flood and lightning protection

No, there won’t be any downtime of the Customer Support channels during the migration from Nuremberg to the Hub Europe data center. Details…

The cost of your server will not change when you are migrated to the Hub Europe data center. Details…

Do I have to pay any fees for the migration to the Hub Europe Data Center? The migration of your server to the Hub Europe data center is completely free of charge. You do not need to pay any special fee to have your server migrated or any location fee for the new Hub Europe data center.

Will there be any changes in latency or service speed after the migration? Latency depends on your physical location, so while we don’t expect drastic differences in the latency you experience, there may be some changes depending on how close or far you are to the new Hub Europe data center compared to my old

Will my data be protected if there is an issue during the migration to the Hub Europe data center? We will do our best to prevent any data loss as a result of the migration.  However, according to our terms & conditions, you are responsible for backing up your data. If you need help backing

Am I able to choose the date of my migration? A time efficient and complete data center migration involves a significant and well planned effort, which is why the established migration dates are fixed and cannot be rescheduled.   You can read more about the timeline for the migration here. Details…

What Is the expected timeline for the migration? You will receive an email update with more details on the expected timeline for this migration. For Dedicated Servers, we will begin relocating servers on the 15th of October. If you have a Dedicated Server, you will be informed individually about the date your server will be