Help Posts

How Do I Change My Billing Currency? It is not possible to manually make a payment with in a different currency. If you try to make a payment with a currency other than the one in your account, the payment will be rejected and you will be refunded. Instead to change the currency used on […]

Once you have purchased a Contabo product you can check the status of your order here. All you need to do is open the link above and fill in the email address field and the order number field. For the email address field, you should use the email address that you entered when you made

What is 2-factor authentication? 2-factor authentication is an extra layer of security that can be added to your account in the Customer Control Panel. When 2-factor authentication is turned on, you must log in with your password and a one-time password generated by an application on your phone. Learn how to turn this option on

Can I add more remote desktop connections to my server? By default, Windows Remote Desktop Connection allows two active user sessions at the same time.  If you want more than two users to access your Remote Desktop simultaneously, you will need to purchase additional Client Access Licenses (CALs). To understand exactly how this licensing model

What is the Customer Control Panel? The Customer Control Panel is your interface for interacting with your Contabo products, ordering new products and managing your Contabo account and billing details. How do I access the Customer Control Panel? To access the Customer Control Panel go to https://my.contabo.com and log in with the login details sent

A couple of weeks have passed since we launched our new AMD Ryzen Dedicated Server and it’s a huge success. We always expected that there will be a large demand for this server. This is due to it being great hardware with an even greater price. However, appealed to our customers even more than we

How do I upgrade my server from Debian 11 to Debian 12? You can follow the steps below to upgrade your server from Debian 11 to Debian 12: Make a snapshot or backup of your server to make sure no data is lost. You can find a guide on how to create a snapshot here

I’m Getting The Error “Remote Desktop can’t connect to the remote computer for one of these reasons” What Do I Do? When trying to connect to your server you may get the following error:  There are a few things you can check to try and solve this error: Please check whether your server is responding to

Can I Automatically Backup Files from My Webspace Package? It is possible to backup files from your Webspace package with the 100% Auto-Backup Add-On. This Add-On will provide regular backups for your entire Webspace Package (also databases, configuration settings, etc.) on the exclusive backup server in the Contabo Data Center which is equipped with several