Help Posts

Can I change my personal details? It is possible to change some personal details through the Customer Control Panel. See below for a quick guide on how to do this below. How can I change my personal details? Log in to the Customer Control Panel. Click “Customer details” in the blue “control panel” box on […]

Are there any restrictions on the content allowed on my server? In general, Contabo servers are unmanaged root servers. You have exclusive access to your servers. As long as there are no violations against German law or Contabo’s Terms of Service (ToS), there are no controls on for what you use your server for.  How

How can I order a new product as an existing customer? As an existing user, you can use the Customer Control Panel to place additional orders for new services. To do order a new product as an existing customer, use the Customer Control Panel then, click on the product you wish to purchase in the

How can I cancel a Contabo service?  You can cancel all of services in the Customer Control Panel by following these steps: Open the Customer Control Panel. Click “Your services” in the blue “control panel” section on the left hand side of the page. Click the manage button next to the service you want to

What happens if I miss a payment? All services provided by Contabo have a specific renewal date, depending on the contract period and the date you have ordered the service. It is essential that your payments are received before the renewal date. Missing payments can lead to a temporary suspension or total cancellation of services.

How Do I Change My Billing Currency? It is not possible to manually make a payment with in a different currency. If you try to make a payment with a currency other than the one in your account, the payment will be rejected and you will be refunded. Instead to change the currency used on

Once you have purchased a Contabo product you can check the status of your order here. All you need to do is open the link above and fill in the email address field and the order number field. For the email address field, you should use the email address that you entered when you made

Can I add more remote desktop connections to my server? By default, Windows Remote Desktop Connection allows two active user sessions at the same time.  If you want more than two users to access your Remote Desktop simultaneously, you will need to purchase additional Client Access Licenses (CALs). To understand exactly how this licensing model

A couple of weeks have passed since we launched our new AMD Ryzen Dedicated Server and it’s a huge success. We always expected that there will be a large demand for this server. This is due to it being great hardware with an even greater price. However, appealed to our customers even more than we

How do I upgrade my server from Debian 11 to Debian 12? You can follow the steps below to upgrade your server from Debian 11 to Debian 12: Make a snapshot or backup of your server to make sure no data is lost. You can find a guide on how to create a snapshot here

I’m Getting The Error “Remote Desktop can’t connect to the remote computer for one of these reasons” What Do I Do? When trying to connect to your server you may get the following error:  There are a few things you can check to try and solve this error: Please check whether your server is responding to

Can I Automatically Backup Files from My Webspace Package? It is possible to backup files from your Webspace package with the 100% Auto-Backup Add-On. This Add-On will provide regular backups for your entire Webspace Package (also databases, configuration settings, etc.) on the exclusive backup server in the Contabo Data Center which is equipped with several