Help Posts

No, the Nuremberg data center is being decommissioned, so staying is not an option. Details…

How do I install a Custom Image on my server? Once you have created your Custom Image, you can install it on your server from the Customer Control Panel by following the steps below. Log in to the Customer Control Panel. Click “Custom Images” from the blue “control panel” section on the left hand side

Can I use a Windows Custom Image on my Contabo server? It is not possible to use a Windows Custom Images on your Contabo server. This is due to Contabo’s license agreement with Microsoft. Instead, you must use a standard Windows image provided by Contabo or purchase a Windows license from Contabo. You can find

Can Contabo Build Me a Custom Image? No, Contabo doesn’t provide Custom Images directly. You would have to create the Custom Image yourself and then install it on your Contabo server. Please note, you need to purchase the Custom Image add-on for your server to be able to use a Custom Image on your server. You can

Can I use Custom Images on my server? Yes, it is possible to use a Custom Image on your server. They can be installed on Contabo Virtual Private Servers (VPS) or Contabo Virtual Dedicated Servers (VDS). To use Custom Images on your Contabo server, you must have purchased the Custom Images add-on when you purchased

Overview of traffic rules with Contabo: By default, Contabo offers an unlimited amount of incoming traffic and a certain amount of outgoing traffic. The exact amount of outgoing traffic allowed per product can be found on the Contabo website here. What are the rules for incoming traffic? Incoming traffic is unlimited and unmetered, so you

Can Contabo Perform A Backup For Me? Contabo will not back up your data for you, as this is part of the Contabo Terms of Service.  Instead, you will need to perform these backups yourself. You can find a series of tutorials on how to back up your data on our Contabo blog page here.

What can I do with the Contabo API? The Contabo API allows you to manage your resources through HTTP requests. You can find the documentation for the Contabo API here. How can I access the Contabo API? Open the Customer Control Panel. Click “API” from the blue “control panel” section on the left hand side

Does Contabo Provide Personalized Discounts? No, at Contabo we don’t offer personalized discounts to our customers. We believe we offer a great price for great products and we’re sure you’ll find exactly what you’re looking for. Details…

Can I create a data processing agreement with Contabo? Yes, it is possible to create a data processing agreement with Contabo through the Customer Control Panel. What does a data processing agreement with Contabo cover? A data processing agreement is a contract between Contabo and its customer that governs the processing of personal data by

Can I change my personal details? It is possible to change some personal details through the Customer Control Panel. See below for a quick guide on how to do this below. How can I change my personal details? Log in to the Customer Control Panel. Click “Customer details” in the blue “control panel” box on

Are there any restrictions on the content allowed on my server? In general, Contabo servers are unmanaged root servers. You have exclusive access to your servers. As long as there are no violations against German law or Contabo’s Terms of Service (ToS), there are no controls on for what you use your server for.  How

How can I order a new product as an existing customer? As an existing user, you can use the Customer Control Panel to place additional orders for new services. To do order a new product as an existing customer, use the Customer Control Panel then, click on the product you wish to purchase in the

How can I cancel a Contabo service?  You can cancel all of services in the Customer Control Panel by following these steps: Open the Customer Control Panel. Click “Your services” in the blue “control panel” section on the left hand side of the page. Click the manage button next to the service you want to

What happens if I miss a payment? All services provided by Contabo have a specific renewal date, depending on the contract period and the date you have ordered the service. It is essential that your payments are received before the renewal date. Missing payments can lead to a temporary suspension or total cancellation of services.