Help Posts

Will my data be protected if there is an issue during the migration from Nuremberg to the Hub Europe data center Park? We will do our best to prevent any data loss as a result of the migration.  However, according to our terms & conditions, you are responsible for backing up your data. If you […]

Am I able to choose the date of my migration? A time efficient and complete data center migration involves a significant and well planned effort, which is why the established migration dates are fixed and cannot be rescheduled.   You can read more about the timeline for the migration here. Details…

What Is the expected timeline for the migration? The migrations for VPS/VDS servers will be done in batches and will begin on the 9th of September and are scheduled to be finished by the end of March 2025.  You will receive an email update with more details on the expected timeline for this migration. For

The Nuremberg DC will be decommissioned no later than March 2025. Details…

The downtime caused by the migration is planned to be minimal (less than 1 minute for VPS, maximum 14 hours for dedicated servers), ensuring that the 95% uptime guaranteed in our terms and conditions will be fully met. Details…

No, the Nuremberg data center is being decommissioned, so staying is not an option. Details…

How do I install a Custom Image on my server? Once you have created your Custom Image, you can install it on your server from the Customer Control Panel by following the steps below. Log in to the Customer Control Panel. Click “Custom Images” from the blue “control panel” section on the left hand side

Can I use a Windows Custom Image on my Contabo server? It is not possible to use a Windows Custom Images on your Contabo server. This is due to Contabo’s license agreement with Microsoft. Instead, you must use a standard Windows image provided by Contabo or purchase a Windows license from Contabo. You can find

Can Contabo Build Me a Custom Image? No, Contabo doesn’t provide Custom Images directly. You would have to create the Custom Image yourself and then install it on your Contabo server. Please note, you need to purchase the Custom Image add-on for your server to be able to use a Custom Image on your server. You can

Can I use Custom Images on my server? Yes, it is possible to use a Custom Image on your server. They can be installed on Contabo Virtual Private Servers (VPS) or Contabo Virtual Dedicated Servers (VDS). To use Custom Images on your Contabo server, you must have purchased the Custom Images add-on when you purchased

Overview of traffic rules with Contabo: By default, Contabo offers an unlimited amount of incoming traffic and a certain amount of outgoing traffic. The exact amount of outgoing traffic allowed per product can be found on the Contabo website here. What are the rules for incoming traffic? Incoming traffic is unlimited and unmetered, so you

Can Contabo Perform A Backup For Me? Contabo will not back up your data for you, as this is part of the Contabo Terms of Service.  Instead, you will need to perform these backups yourself. You can find a series of tutorials on how to back up your data on our Contabo blog page here.

What can I do with the Contabo API? The Contabo API allows you to manage your resources through HTTP requests. You can find the documentation for the Contabo API here. How can I access the Contabo API? Open the Customer Control Panel. Click “API” from the blue “control panel” section on the left hand side

Does Contabo Provide Personalized Discounts? No, at Contabo we don’t offer personalized discounts to our customers. We believe we offer a great price for great products and we’re sure you’ll find exactly what you’re looking for. Details…

Can I create a data processing agreement with Contabo? Yes, it is possible to create a data processing agreement with Contabo through the Customer Control Panel. What does a data processing agreement with Contabo cover? A data processing agreement is a contract between Contabo and its customer that governs the processing of personal data by