Help Posts

How do I install an SSL certificate on my Windows server using Let’s Encrypt? Before you install the SSL Certificate, you must have the following: A domain name pointing to your server. Root or sudo access to the server. If you have both of the above, then you can follow the guide below to install […]

Is the the Hub Europe data center park more energy-efficient or environmentally friendly? Several measures have been taken, including the use of photovoltaic panels, which ensure clean energy consumption, and the elimination of water as part of the cooling system. Also the backup generator, for example, is compatible with HV0 fuel, making it an environmentally

The new data center is also in the European Union, so nothing will change in terms of your data privacy or GDPR conformity. Details…

Can I choose to migrate to a different data center instead of the Hub Europe data center park? If you have a VPS or VDS with Contabo you can choose to migrate to a data center of your choice. You can read our article here to find out how to migrate to a different data

If you have a dedicated server, you should not turn it off immediately before or after the migration.  The reason for this is that during this time our team will be testing your server to make sure it is 100% functional. Details…

What kind of redundancies and fail-safes are in place at the new Hub Europe data center park to prevent future outages? The new data center features N+1 redundancy for power, cooling and network systems to help prevent future outages and provide you with the best possible service. The Hub Europe data center park also has flood and

No, there won’t be any downtime of the Customer Support channels during the migration from Nuremberg to the Hub Europe data center park. Details…

The cost of your server will not change when you are migrated to the Hub Europe data center. Details…

Do I have to pay any fees for the migration from Nuremberg to the Hub Europe Data Center Park? The migration of your server to the Hub Europe data center park is completely free of charge. You do not need to pay any special fee to have your server migrated or any location fee for the

Will there be any changes in latency or service speed after the migration? Latency depends on your physical location, so while we don’t expect drastic differences in the latency you experience, there may be some changes depending on how close or far you are to the new Hub Europe data center park compared to the

Will my data be protected if there is an issue during the migration from Nuremberg to the Hub Europe data center Park? We will do our best to prevent any data loss as a result of the migration.  However, according to our terms & conditions, you are responsible for backing up your data. If you

Am I able to choose the date of my migration? A time efficient and complete data center migration involves a significant and well planned effort, which is why the established migration dates are fixed and cannot be rescheduled.   You can read more about the timeline for the migration here. Details…

What Is the expected timeline for the migration? The migrations for VPS/VDS servers will be done in batches and will begin on the 9th of September and are scheduled to be finished by the end of March 2025.  You will receive an email update with more details on the expected timeline for this migration. For

The Nuremberg DC will be decommissioned no later than March 2025. Details…

The downtime caused by the migration is planned to be minimal (less than 1 minute for VPS, maximum 14 hours for dedicated servers), ensuring that the 95% uptime guaranteed in our terms and conditions will be fully met. Details…