Help Posts

Why am I seeing a black screen when I’m connected to my server? If you see a black screen after the initial connection when connecting via VNC, then this is correct, just click into the VNC window and press the Enter key. Your operating system will then respond with the login screen. If this doesn’t work […]

Can I install Software onto my Webspace Package? It is not possible to install Software onto a Webspace package. This is because root server access is required to install software that is not on our base panel. For security reasons this functionality is not available for Webspace Packages – only for Dedicated Servers, Virtual Private

Can I get support for Software on my server? Contabo offers some support for specific software problems on your server, which can include things like installing special software or scripts, database administration, etc. This “remote hand” service from Contabo’s IT professionals costs €27.50/$33.00/£28.60 for 15 minutes of their time. However, please note that it is

Can I Change My Virtual Private Server Plan? It is possible to change an existing Virtual Private Server (VPS) plan but the processes for upgrading and downgrading your plan are different.  Below you’ll find how to change your VPS plan depending on what type of change you would like to make. Can I upgrade my

Can I install my own Linux Operating System on my VPS? It is possible to install your own Linux Operating System (OS) by mounting your own .iso file.  How you do this depends on whether you’re doing this for an existing VPS or a new one. Below are instructions on how to do this for

What is the rollback function? The rollback feature allows you to restore your Virtual Private Server (VPS) to the state it was in at the time of a snapshot. This feature allows you to take a snapshot of your VPS when it is working properly. Then, if you perform an upgrade that causes problems for

What is a Snapshot? If you have a High-Performance VPS series, you have the option to take a snapshot of your Cloud VPS. This feature is only available for Cloud VPS. The Snapshot feature is not a backup, instead a snapshot saves and stores the current state of your system. This is a useful tool

Debian 10 is reaching end of life, what do I do? Debian 10 ´reached its EOL on June 2024 and we strongly recommend you to upgrade instances with this version to a newer operating system. Not upgrading your system will mean your server will be vulnerable as Debian 10 will not longer be supported or

Whats is a rescue system? A rescue system allows you to partially access your server and fix any problems that may be preventing you from accessing it normally. How do I boot a rescue system for my server? You can boot a rescue system (like a live CD) into the RAM of your server if

How do I change the partition layout of my server? The methods for changing the partition layout of your server are different for Windows servers and Linux servers. Below are instructions on how to do this for both Windows and Linux servers. How do I change the partition layout of my Linux server? First, boot

Can I change my servers name? It is possible to change the name of your server through the Customer Control Panel. Below is a quick guide on how to do this. How can I change my servers name? Log into the Customer Control Panel. Click on “Your services” from the blue “control panel” box on

Can I Setup Mining on My Server? Mining of any kind requires a lot of computing power, therefore mining is not possible on Contabo Virtual Private Servers (VPS). This is because VPS work on a shared resource basis, so if a VPS on a server were to perform a mining function, it would consume too

Can I setup nested virtualization with my server? You can only setup nested virtualization with Contabo Dedicated Servers and Virtual Dedicated Servers (VDS). You cannot set up nested virtualization with Contabo Virtual Private Servers (VPS). Specialized operating systems are available with Proxmox VE and XenServer. All Windows Server editions also come with Hyper-V support.  The only

Can I Use My Own Windows License on My Contabo Server? If you have your own windows license, it can only be used on a Dedicated Server. It is not possible to use your own Windows license on a Virtual Private Server (VPS) or a Virtual Dedicated Server (VDS). Due to the license agreement between

Is there a way to report security vulnerabilities? Yes, there is a way to report security vulnerabilities, you can email our security team at [email protected].  Please note that Contabo does not currently operate a bug bounty program and as such will not pay or offer any reward for vulnerability reports, unless the reported vulnerability is