Help Posts

I can’t login to my account with 2-factor authentication, what can I do? There are two separate ways you can login to you Customer Control Panel account if you’re having issues with 2-factor authentication depending on whether you still have you 2-factor authentication recovery code. If you have your 2-factor authentication recovery code: If you […]

Why are my websites not trusted by Internet Explorer? Some users may experience problems with Internet Explorer preventing access to certain sites that are not listed as “trusted sites. This setting is turned on by default for security reasons. If you want to disable this option, you must turn off Enhanced Security Configuration (ESC). Go

I’m getting the error “Remote Desktop Connection cannot verify the identity of the computer that you want to connect to”, what can I do? When connecting to your server via MacOS you may get the following error message: This error is usually due to the RDP (Remote Desktop Protocol) software you’re using being out of

Why didn’t my storage increase after buying a storage extension? In order to take advantage of the additional storage, you will need to adjust your partition layout to give you access to your new and increased storage. Please review the tutorial here which will guide you through how to do this. Details…

Why is my IP address blacklisted by UCEPROTECT? UCEPROTECT has recently changed their listing policy and this has caused IP addresses from the Contabo network to be listed in their so-called “Level 3” blacklist. Changes have been made by Contabo to solve this problem immediately. Can my IP address be de-blacklisted by Contabo?  Contabo does

Is it a problem that my IP address is blacklisted by ZapBL? ZapBL is a “dead” blacklist that is not being maintained by its owners or used as a blacklist service so you don’t need to worry if your IP address is blacklisted by ZapBL. Any information provided by this blacklist is severely outdated and

Why is my server not a part of my private network? After adding a server to your private network, you must re-install or restart your server to make it available as part of the private network. If the server is already on a vHost that supports private network a re-installation is not required but a

Why does my servers hostname keep changing? Cloud-init sets the hostname on each reboot, if your hostname is not configured to be persistent it will be reset on each reboot. Here is how to ensure that your hostname is persistent and remains after a reset: Setting hostname via cloud-init: Simply set the hostname via cloud-init,

How can I run diagnostics on my server? If your server is experiencing problems or is inaccessible, you can run some basic diagnostic checks that may provide information about what is causing the problem with your server. The support team may also ask you to run some of the following checks to help them with

Why am I unable to create Virtual Machines with Hyper-V on a Virtual Dedicated Server (VDS)? Virtual Dedicated Servers have their own dedicated hardware resources and support nested virtualization, so you can install your own virtual machines on a VDS.  This is true for VDS with both Linux and Windows operating systems.  On a VDS

Why am I seeing a black screen when I’m connected to my server? If you see a black screen after the initial connection when connecting via VNC, then this is correct, just click into the VNC window and press the Enter key. Your operating system will then respond with the login screen. If this doesn’t work

Can I install Software onto my Webspace Package? It is not possible to install Software onto a Webspace package. This is because root server access is required to install software that is not on our base panel. For security reasons this functionality is not available for Webspace Packages – only for Dedicated Servers, Virtual Private

Can I get support for Software on my server? Contabo offers some support for specific software problems on your server, which can include things like installing special software or scripts, database administration, etc. This “remote hand” service from Contabo’s IT professionals costs €27.50/$33.00/£28.60 for 15 minutes of their time. However, please note that it is

Can I Change My Virtual Private Server Plan? It is possible to change an existing Virtual Private Server (VPS) plan but the processes for upgrading and downgrading your plan are different.  Below you’ll find how to change your VPS plan depending on what type of change you would like to make. Can I upgrade my

Can I install my own Linux Operating System on my VPS? It is possible to install your own Linux Operating System (OS) by mounting your own .iso file.  How you do this depends on whether you’re doing this for an existing VPS or a new one. Below are instructions on how to do this for