Help Posts

I’m having issues with my bandwidth/slowness, what should I do? Due to changes and developments in the structure of the Internet, there may be some isolated and temporary limitations at various points in the Internet routing. Your local Internet access provider may be the source of bandwidth problems in your area, so it is always […]

How can I transfer my account? If you would like to transfer your account to another person or company, please download and complete the form attached. When you have filled out the form please send it to the Customer Support team. You can raise a ticket with the customer support team via the Customer Control

During any migration we will always do our best to protect your data and prevent data loss.  However, according to our terms & conditions, you are responsible for backing up your data. If you need help backing up your data, please visit our Contabo blog page here, where you will find tutorials on how to

If your server has been affected by an outage, you can find out more about the cause of the outage on our status page here. If you cannot find the reason for your server outage on the status page, you can contact customer support who can try to investigate the problem for you. Please note

Can I migrate my server to another host in a different region? If you want to move your server to a different host in a different region, you can do this through the Control Panel. More information on how to do this can be found here. Can I migrate my server another host in the

Where can I find my invoices? You can find your invoices in the Customer Control Panel, this way you can see if you have any outstanding invoices you need to pay or find your old invoices.  See below for steps on how to access your invoices. How do find my invoices? Open the Customer Control

Can I buy additional bandwidth for my server? For Virtual Dedicated Servers and Dedicated Servers, you can purchase additional bandwidth as needed. To do this, you can contact the customer support team. You can raise a ticket with the customer support team via the Customer Control Panel here. It is not possible to purchase additional

Do I Have the Right to Access My Consumption Data? In accordance with the German Energy Efficiency Act (EnEfG) §15, all customers have the right to access their consumption data. To make this as straightforward and convenient as possible, we provide the underlying calculations for this purpose which you can find below. Can I Find

If you’re having trouble viewing the video below, you can also watch it directly on Youtube here. Details…

How can I remove my IP address from email blacklists? At Contabo we are unable to request your IP address be removed from an email providers blacklist as this process requires specific information that we don’t have access to. Below you can find links to some of the major email providers and their processes on how

I have several Contabo services, can I set a single billing date for all my Contabo services? Yes, it is possible to set a single billing date for all of your Contabo services through the Customer Control Panel.  This means that if you have several Contabo services with different billing dates, you can merge all

Can I buy a new domain with Contabo? It is possible to buy a new domain with Contabo via the Customer Control Panel. You can find the prices for domains in the Customer Control Panel by opening the “Domains” section and then clicking on the “Price list” button . Below you can find a quick

CentOS 7 is reaching end of life, what do I do? CentOS 7 has reached its EOL on June 2024 and we strongly recommend that you upgrade instances running this version to a newer operating system. Failure to upgrade will leave your server vulnerable as CentOS 7 will no longer be supported or receive security

Overview of DevOps Features: The DevOps tools have a number of features that can be beneficial to your setup: Faster provisioning time – VPS / VDS with DevOps features have a separate provisioning engine that is much faster than the normal one Custom server images – You will be able to create and save custom

If you’re having trouble accessing the video below, you can also watch it directly on Youtube here. Details…