Help Posts

Where can I find my invoices? You can find your invoices in the Customer Control Panel, this way you can see if you have any outstanding invoices you need to pay or find your old invoices.  See below for steps on how to access your invoices. How do find my invoices? Open the Customer Control […]

Can I buy additional bandwidth for my server? For Virtual Dedicated Servers and Dedicated Servers, you can purchase additional bandwidth as needed. To do this, you can contact the customer support team. You can raise a ticket with the customer support team via the Customer Control Panel here. It is not possible to purchase additional

Do I Have the Right to Access My Consumption Data? In accordance with the German Energy Efficiency Act (EnEfG) §15, all customers have the right to access their consumption data. To make this as straightforward and convenient as possible, we provide the underlying calculations for this purpose which you can find below. Can I Find

If you’re having trouble viewing the video below, you can also watch it directly on Youtube here. Details…

How can I remove my IP address from email blacklists? At Contabo we are unable to request your IP address be removed from an email providers blacklist as this process requires specific information that we don’t have access to. Below you can find links to some of the major email providers and their processes on how

I have several Contabo services, can I set a single billing date for all my Contabo services? Yes, it is possible to set a single billing date for all of your Contabo services through the Customer Control Panel.  This means that if you have several Contabo services with different billing dates, you can merge all

Can I buy a new domain with Contabo? It is possible to buy a new domain with Contabo via the Customer Control Panel. You can find the prices for domains in the Customer Control Panel by opening the “Domains” section and then clicking on the “Price list” button . Below you can find a quick

CentOS 7 is reaching end of life, what do I do? CentOS 7 has reached its EOL on June 2024 and we strongly recommend that you upgrade instances running this version to a newer operating system. Failure to upgrade will leave your server vulnerable as CentOS 7 will no longer be supported or receive security

Overview of DevOps Features: The DevOps tools have a number of features that can be beneficial to your setup: Faster provisioning time – VPS / VDS with DevOps features have a separate provisioning engine that is much faster than the normal one Custom server images – You will be able to create and save custom

If you’re having trouble accessing the video below, you can also watch it directly on Youtube here. Details…

If you’re having trouble watching the video below, you can also watch the video directly on Youtube here. Details…

If you’re having trouble playing the video below, you can also watch it directly on Youtube here. Details…

Will the migration cause downtimes, and if so for how long? Depending on the type of server you have with Contabo, you may experience downtimes.  If you have a dedicated server, there will be downtime, but it will be scheduled overnight and will last a maximum of 14 hours. You will be notified 3 weeks

Why is my private IP missing from my CentOS 7 server? When restarting a CentOS 7 server after adding it to a private network, the configuration of the new private network interface might fail, leaving it without an IP address. This can be fixed by retrying after applying a small change to cloud-init:# Patch cloud-initsudo

Why is My IP Address In the Wrong Country? At Contabo new IPv4 addresses are often obtained from 3rd parties and then assigned to new countries. Because of this, some Contabo IP addresses were previously assigned to different countries and are still listed as assigned to the country they were previously assigned to by the