Help Posts

Can I Change My Server’s Operating System? Yes, it is possible to change the operating system of your server, all you need to do is to re-install your operating system in the Customer Control Panel. You can follow the guide here which explains how to re-install your operating system. Details…

When should I call the Contabo customer support team? You can contact the Contabo customer support team when you have any questions or issues with your existing Contabo products. We first recommend checking the the Contabo documentation which can be found here to get an immediate answer to your questions.  If you would prefer to write

If you need assistance with billing or managing your services, whether it’s updating your payment method, ordering a new product, or requesting a cancellation, you’re in the right place. Please browse through our helpful articles here to find the information you need.  Details…

For assistance with essential server management tasks, such as restarting your server or installing a new operating system, explore our guides here. These articles are designed to help you manage and maintain your server.  Details…

To connect to your server you will need the username and IP address of your server. You can find these in the Customer Control Panel, then open either the  VDS control, VPS control or Server control section – depending on what type of server you’ve ordered. You should find the IP address in the “Server”

I’m Having Performance Issues With My Linux Server, What Can I Do? If you’re experiencing performance issues with your Linux server a systematic approach to diagnosing and resolving these problems is crucial. Below you’ll find steps to help you diagnose your server and find potential solutions.  Analyze CPU Usage: Begin by establishing clear expectations for

If there is ongoing maintenance on your server, you should be notified in the Customer Control Panel. Simply login to the Customer Control Panel and you should see a pop-up message telling you if there is any ongoing maintenance on your server. You can also check the Contabo Server Status page to see if there

Your server may have been suspended for a number of reasons, including an abuse report being filed against your server or non-payment. Whatever the reason for your suspension, you will have received some form of notification from the Customer Support team via email, advising you of the next steps. Please check your inbox, including your

At Contabo we don’t store customer data, so we are not able to recover any data loss you may have experienced. We recommend that you back up your data on a regular basis to prevent potential data loss. You can find a series of tutorials on how to back up your data on our Contabo

Can I restart my server? You can restart your servers at any time, free of charge, through the Contabo Customer Control Panel: How can I restart my server? Log in to the Contabo Customer Control Panel. Click on either “Server control” “VDS control” or “VPS control” from the blue “control panel” on the left hand

I’m having issues with my bandwidth/slowness, what should I do? Due to changes and developments in the structure of the Internet, there may be some isolated and temporary limitations at various points in the Internet routing. Your local Internet access provider may be the source of bandwidth problems in your area, so it is always

How can I transfer my account? If you would like to transfer your account to another person or company, please download and complete the form attached. When you have filled out the form please send it to the Customer Support team. You can raise a ticket with the customer support team via the Customer Control

During any migration we will always do our best to protect your data and prevent data loss.  However, according to our terms & conditions, you are responsible for backing up your data. If you need help backing up your data, please visit our Contabo blog page here, where you will find tutorials on how to

If your server has been affected by an outage, you can find out more about the cause of the outage on our status page here. If you cannot find the reason for your server outage on the status page, you can contact customer support who can try to investigate the problem for you. Please note

Can I migrate my server to another host in a different region? If you want to move your server to a different host in a different region, you can do this through the Control Panel. More information on how to do this can be found here. Can I migrate my server another host in the