Help Posts

Can I Get a Refund? There are several instances in which you may be eligible for a refund. Please review the criteria below to determine if you qualify, and follow the relevant steps: If you’re within the first 14 days of your Contabo contract:You are eligible to request a refund. Please follow the guide here […]

Can I refund my Contabo customer account balance? Yes, you can request a refund of your current active account balance, please contact support for assistance. You can raise a ticket with the customer support team via the Customer Control Panel here. Please note that an additional administration fee may be charged for processing the refund.

I accidentally ordered a Contabo product, can I cancel the order? If you’ve ordered a new service and would like to cancel it immediately, you can contact our support team who will be able to help you process the cancellation and refund of your service. It’s important to note that it’s critical to contact them

My service was automatically renewed, can I cancel it? If your service is automatically renewed and you missed your chance to cancel your service, a payment will automatically be taken from your account balance. If you wish to receive a refund for this automatic renewal and cancel your service, please contact our support team within

How do I check my balance? You can view your account balance on the Billing page in the Customer Control Panel here. If you need to add funds, please refer to our step-by-step guide here. Consider Switching to Automated Payments To avoid having to manually top up your account each billing cycle, we recommend switching

Can I Change My Server’s Operating System? Yes, it is possible to change the operating system of your server, all you need to do is to re-install your operating system in the Customer Control Panel. You can follow the guide here which explains how to re-install your operating system. Details…

When should I call the Contabo customer support team? You can contact the Contabo customer support team when you have any questions or issues with your existing Contabo products. We first recommend checking the the Contabo documentation which can be found here to get an immediate answer to your questions.  If you would prefer to write

If you need assistance with billing or managing your services, whether it’s updating your payment method, ordering a new product, or requesting a cancellation, you’re in the right place. Please browse through our helpful articles here to find the information you need.  Details…

For assistance with essential server management tasks, such as restarting your server or installing a new operating system, explore our guides here. These articles are designed to help you manage and maintain your server.  Details…

To connect to your server you will need the username and IP address of your server. You can find these in the Customer Control Panel, then open either the  VDS control, VPS control or Server control section – depending on what type of server you’ve ordered. You should find the IP address in the “Server”

I’m Having Performance Issues With My Linux Server, What Can I Do? If you’re experiencing performance issues with your Linux server a systematic approach to diagnosing and resolving these problems is crucial. Below you’ll find steps to help you diagnose your server and find potential solutions.  Analyze CPU Usage: Begin by establishing clear expectations for

If there is ongoing maintenance on your server, you should be notified in the Customer Control Panel. Simply login to the Customer Control Panel and you should see a pop-up message telling you if there is any ongoing maintenance on your server. You can also check the Contabo Server Status page to see if there

Your server may have been suspended for a number of reasons, including an abuse report being filed against your server or non-payment. Whatever the reason for your suspension, you will have received some form of notification from the Customer Support team via email, advising you of the next steps. Please check your inbox, including your

At Contabo we don’t store customer data, so we are not able to recover any data loss you may have experienced. We recommend that you back up your data on a regular basis to prevent potential data loss. You can find a series of tutorials on how to back up your data on our Contabo

Can I restart my server? You can restart your servers at any time, free of charge, through the Contabo Customer Control Panel: How can I restart my server? Log in to the Contabo Customer Control Panel. Click on either “Server control” “VDS control” or “VPS control” from the blue “control panel” on the left hand