Telephoning every provider at least 50 times at different points of time, the research team raised different questions and reported several problems also towards the Contabo support department. Every call was evaluated based on the following criteria: waiting time, reachability, transparency and especially the general service – on a range of 0 to 100.
Contabo is the winner among all hosting providers and the only hosting provider in Germany with the top rating “very good”.
CHIP.de reports (translated into english): “Contabo excels with a record-breaking low waiting time. After an average of 12 seconds, the research team spoke to a member of the customer service. This number can hardly be topped, even across other industries.
In addition to that, everything worked smoothly. Hardly any other provider handled their inquiries in such a hassle-free manner, the researchers agreed.”
Overall, Contabo achieved 92.8 out of 100 possible points (second best: 88.9) and CHIP especially praised the short waiting time and the great overall service experience at Contabo.
The complete test report with all details can be found in the CHIP edition 12/2017.
Being awarded the first place among 14 big hosting providers is a huge honor for the entire team at Contabo. In addition to that, it is our huge motivation to provide each and every one of our customers the best possible support in every situation.
As before, you can contact us by phone directly via landline number, without any hotline fees, queues and complex menu selection – on 365 days per year.